Why Can't I Publish? Troubleshooting Guide

Troubleshooting Publishing Issues

Having trouble publishing your articles? This guide covers the most common issues and how to resolve them quickly.

Common Publishing Blockers

1. Missing Required Fields

Articles require certain fields to be completed before publishing:

• Title - Every article needs a title
• Content - The article body cannot be empty
• Category - Select at least one category
• Featured Image - Some CMS platforms require this

Solution: Review your article and fill in all required fields marked with an asterisk (*).

2. CMS Connection Issues

If your CMS connection is broken, articles won't publish:

• Check if your CMS credentials are still valid
• Verify your website URL is correct
• Ensure your CMS API is accessible

Solution: Go to Settings → Connections and reconnect your CMS.

3. Credit Limits Reached

Each plan has publishing limits. If you've reached your limit:

• Wait until your credits reset (usually monthly)
• Upgrade to a higher plan for more credits
• Check your usage in Settings → Billing

4. Draft Status Not Changed

Articles must be marked as "Ready to Publish" before they can be published. Check the status dropdown in the article editor.

How to Check CMS Connection Status

1. Go to Settings → Connections
2. Look for a green checkmark next to your CMS
3. If you see a red X, click "Reconnect"
4. Follow the prompts to re-authorize

Manual vs Scheduled Publishing

• Manual Publishing: Click "Publish Now" to immediately push to your CMS
• Scheduled Publishing: Set a future date/time and the article will publish automatically

Note: Scheduled articles require an active CMS connection at the scheduled time.

Still Having Issues?

If none of these solutions work:

1. Clear your browser cache and try again
2. Try a different browser
3. Check our status page for any ongoing issues
4. Contact support with your article ID and error message