Pipeline Processing Issues

Resolve problems with content generation, stuck jobs, and processing errors.

Pipeline Processing Problems

This guide helps you diagnose and fix issues with content pipeline processing.

Common Issues

Stuck Jobs

Symptoms:

  • Content shows "Processing" for hours
  • Progress indicator not moving
  • Status never updates

Solutions:

  1. Go to the Writer Dashboard
  2. Find the stuck item
  3. Click Retry to restart processing
  4. If retry fails, contact support

Topic Generation Failures

Symptoms:

  • "Failed to generate topics" error
  • Empty topic suggestions
  • Cluster generation stuck

Solutions:

  1. Check your website analysis is complete
  2. Ensure the website is accessible
  3. Try regenerating topics from Settings

Content Generation Errors

Symptoms:

  • Articles fail to generate
  • Partial content appears
  • Quality check failures

Solutions:

  1. Review the error message for specifics
  2. Check credit balance (may be depleted)
  3. Verify brief has required information
  4. Retry with a simplified brief

Credit-Related Issues

Reserved Credits Stuck

If credits show as "reserved" but jobs aren't processing:

  1. Wait 30 minutes for automatic release
  2. Check for stuck jobs in the queue
  3. Contact support if credits don't release

Unexpected Credit Deduction

  1. Review your usage history in Billing
  2. Check for failed jobs (may consume credits)
  3. Verify daily limits aren't triggering extra processing

Preventive Measures

  1. Set reasonable daily limits to avoid backlogs
  2. Monitor the queue daily for issues
  3. Keep CMS connections active for publishing
  4. Review failed items promptly before they pile up

Getting Help

Include this information when contacting support:

  • Affected content IDs
  • Error messages (screenshots helpful)
  • When the issue started
  • Steps you've already tried